North-East Organic Growers

Box scheme information

Our box scheme is a pretty simple system. Customers place a regular order for the type of veg and fruit bags they want, and contact us to add extra items to their order. The veg is harvested and bags put together at our premises near Bedlington. On Wednesdays and Thursdays the bags are delivered to our Collection points throughout the region and then collected by you.

How do I give feedback / complain?

Please communicate with the office; let us know as soon as possible if there are problems or if you have any questions. We also like to hear if something is particularly good! We are constantly trying to improve the scheme and our service, and your feedback is where it starts!

We always try to maintain a high quality, but sometimes you may find poor produce in your bag. Please contact the office for a full refund (or an equivalent replacement) of the affected items. Sometimes things may deteriorate in the bag (remember our veg are never treated with preservatives). Sometimes the defect may be impossible to see from the outside. We always want to know if you get anything you are not happy with. It keeps our standards up and helps us to refund you promptly, and hopefully keep you satisfied with our service.